Support

Questions, problems, feature requests, or school licensing: email hello@uptrail.ai.

Common questions

Does it work with VoiceOver? PicExplainer is designed VoiceOver-first, including spoken camera guidance and accessibility labels. With VoiceOver on, results use your VoiceOver voice. If you encounter a barrier, email us with the screen and device so we can fix it.

How accurate is it? PicExplainer uses AI, reports confidence, and is instructed to flag unclear labels. It can still misread or invent details. Always verify important information with your teacher or textbook.

How do school codes work? A school receives a seat-limited activation code with an expiry. Enter it under "Have a school code?". The server enforces expiry for live requests; the cached date shown by the app uses the device clock until the next server check.

How do I cancel? Open iOS Settings, tap your Apple Account, then Subscriptions and PicExplainer. Your saved on-device analyses remain readable after cancelling while they remain on that device.

What happens to my figures? A submitted figure, OCR text, question, and recent conversation context can be sent to our AWS-hosted service and OpenAI for off-device processing. OpenAI's default API controls may retain inputs and outputs in abuse-monitoring logs for up to 30 days. Our app does not add submissions to a reusable server-side diagram library; successful analyses you save live in the app on your device.

Does PicExplainer track students? It does not track people across apps or websites. Purchase history, submitted content, a pseudonymous device identifier, and service-interaction counters are linked for App Functionality such as entitlements, school seats, free scans, and fair-use limits.

What happens if I reinstall? iOS may preserve the pseudonymous identifier and school grant in Keychain, allowing service limits and access recovery on the same device, but this is not guaranteed after device erase, Keychain reset, or signing changes. Uninstalling removes the sandboxed saved-diagram library.